Frequently Asked Questions
Account Opening and Services
Who can open an account?
US / non-US individuals or entities with a minimum investable amount of $100,000 for advisory accounts and $50,000 for I-maps accounts.
Where is your account opened?
Brokerage, Advisory, and Cash Management accounts are opened in the United States using our custodian, Pershing, a Bank of New York Mellon's division. Other custodial options are available. Please consult with your Investment Professional or ask us.
What documents do you need to open an account?
A valid government-issued identification, proof of residence and a verifiable source of funds. For non-individual accounts, additional documentation requirements will apply.
What are your charges and fees?
Clients pay fully disclosed commissions and / or mark-ups on transactions and trades made in brokerage accounts, management fees on mutual and other fund vehicles and advisory fees on assets under management for advisory accounts. These commissions and fees are usually agreed to with the Financial Advisor at the inception of the relationship. In addition to these fees, clients pay an annual account maintenance fee and certain confirmation charges. A fully disclosed pricing sheet is available upon request.
What languages do we speak?
Insigneo Financial Advisors, affiliated entities and support staff speak English, Spanish and Portuguese.
Custody, Regulations and Statements
How are my assets protected?
Securities Investor Protection Corporation (SIPC®) Coverage \n Pershing is a member of the SIPC, which protects securities’ customers of its members up to $500,000 (including $250,000 for claims for cash). Explanatory brochure available upon request or at sipc.org. Excess of SIPC Coverage Through Underwriters at Lloyd’s and Other Commercial Insurers In addition to SIPC protection, Pershing provides coverage in excess of SIPC limits from certain underwriters in Lloyd’s insurance market and other commercial insurers. The excess of SIPC coverage is valid through February 10, 2020 for Pershing LLC accounts. It provides the following protection for Pershing LLC’s global client assets: › An aggregate loss limit of $1 billion for eligible securities over all client accounts › A per-client loss limit of $1.9 million for cash awaiting reinvestment—within the aggregate loss limit of $1 billion SIPC and the excess of SIPC coverage do not protect against loss due to market fluctuation. An excess of SIPC claim would only arise if Pershing failed financially and client assets for covered accounts—as defined by SIPC—cannot be located due to theft, misplacement, destruction, burglary, robbery, embezzlement, abstraction, failure to obtain or maintain possession or control of client securities, or to maintain the special reserve bank account required by applicable rules.
Is Insigneo a regulated entity?
Insigneo is a FINRA member broker-dealer registered with the U.S. Securities and Exchange Commission. We are also registered in certain foreign jurisdictions.
Your Insigneo Account Statement
Your statement is the only official document with regards to the value of your account. Although we do not provide alternate summarized account value reports, your advisor or introducing institution may do so, or you may receive aggregated reports through Addepar, our account aggregation system. In those cases, please always compare the values provided by the report with your official Insigneo statement. The investments you have in custody with us will show on your official account statement. This statement will be received by you in the mail and / or through an email sent from an “insigneo.com” address. If you have any questions about how to read your statement or to view any discrepancies, contact us at email@example.com.
Is there a number for customer service?
Yes, for any questions about your account or how to establish a relationship with Insigneo, you can call us at +1 305 373-9000 or email us at firstname.lastname@example.org. We speak English, Spanish and Portuguese.